Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

And for the EU residents, the privacy has been updated in accordance with the requirements of EU General Data Protection Regulation (“GDPR”) at May 25, 2018.

Privacy Policy

Neptune Technologies is committed to respecting and safeguarding the privacy of the personal information we gather. Please read the following Privacy Policy (this "Policy") carefully to help you understand what data we collect, why we collect it and what we do with it.

This Policy applies to personal information collected by all Neptune website, products and services.

What Personal Information Do We Collect

You may be asked to provide your personal information when placing an order on our websites or contacting customer services. This information includes your full name, email address, mailing address, phone number and other details. In many cases, we will need these to complete the transaction, and to help provide a better support.

How Do We Use Your Personal Information?

We may use your personal information to:

  • Verify your identification to complete an order, subscribe to a newsletter.
  • Respond to any requires and offer technical support.
  • Keep you posted on Neptune Utilities’ latest products, software updates, prize promotion and after-sales services. You can always choose to stop receiving from us if not willing to be on our mailing list by contacting us through the email at the end of the Privacy Policy.
  • To ask for ratings and reviews of services or products.

How Do We Save and Protect Your Personal Information?

Your privacy is important to Neptune Technologies.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

Disclosure of Your Personal Information

At times Neptune Technologies may make certain personal information available to third-party credit card processors to fulfill customer orders and deliver products.

Neptune Technologies uses secure server hosted by MyCommerce, Share-it and other 3rd party credit card processors that encrypt all the customer's personal information before it is sent to us, including name, address, credit card number, credit card expiration date, etc. Encryption works to prevent any malicious use of your personal information. Your credit card information is only used for online transition.


MyCommerce offers a self-service SaaS ecommerce platform to support software sales for B2B or B2C with nearly 25 years of industry experiences. Neptune Technologies uses MyCommerce to provide you with very secure and fast online purchase. Check Privacy Policy of MyCommerce.

About Cookies

We do not use cookies for tracking purposes.

A cookie is a small text file that let the web page server know that you have returned to this site.

You can change the settings in your browser to prevent cookies if you do not want to have a cookie set when you visit our website. However, by doing so, you may not have full access to all the web pages.


Neptune Technologies reserves the right to update or change this Policy at any time. Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you via different channels, such as by posting a notice on our websites or by providing a notice directly to you.

For any questions, please email to for help. Thank you.